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CORE CREDIT UNION SERVICES

At CORE Credit Union, we are here for our members above all else. Whether your banking preference is in person or online we are here to serve you.

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MEMBER SERVICES

It’s All About You

We recognize your financial needs don’t stop when you open an account with us. To further assist you on your journey, we offer the following services:

Notary

Need some validation? We offer free notary services to our members.

Official Checks

When a personal check just won’t get it done. Stop by one of our convenient locations and guarantee your funds.

Financial Literacy

It is never too late to start learning. Our financial literacy presentations are designed to educate you on the importance of budgeting, saving, and your credit report.

If you have any questions about the services listed above, stop by a branch to talk to one of our Member Service Representatives.

ONLINE SERVICES

Tick Tock, Tick Tock

Make the best of your time with online services. With CORE online services, you can control your finances via your phone, tablet, or computer.

Sign up for one or all of them:

LOST/STOLEN CARDS & FRAUD

Unusual charges on your checking or credit card statement?

To help us catch more fraud, please report lost or stolen cards and unusual charges as soon as you discover there is a problem.

Lost/Stolen Debit Card Reporting

Lost/Stolen Debit Card and Debit Card Fraud Reporting: (833) 462-0798

Lost/Stolen Credit Card Reporting:

9 a.m. - 5 p.m.: (912) 764-9846 or (888) 297-3416 After 5 p.m.: (888) 297-3416

For disputes or fraud on your credit card billing statement, please fill out this form.

COURTESY PAY

What You Need to Know About Overdrafts and Overdraft Fees

Courtesy Pay is an overdraft service provided to eligible members that can help cover the cost of a transaction on your account when your balance cannot.

Instead of the item being returned as non-sufficient funds (NSF), CORE will pay the balance and overdraw your account to cover the item, helping you to avoid experiencing the embarrassment or inconvenience associated with declined or returned items. For more information about our Courtesy Pay Program, please contact us at (912) 764-9846.

WIRE TRANSFERS

To wire funds to CORE Credit Union, please follow these instructions:

Financial Institution to: Catalyst Corporate Federal Credit Union
Address: 6801 Parkwood Boulevard, Plano, TX 75024
ABA: 311990511
Further credit to: CORE Credit Union
Account #: 261287633
Beneficiary: Member Name
Account #: Member Account Number

ACH ORIGINATION

Enjoy the peace of mind that comes with knowing your financial transactions are fast, safe and easy. Take advantage of one of the largest electronic networks and set up your ACH transaction today! For your convenience, ACH Originations can be set up through CORE’s online banking or with one of our staff members*.

To set up an ACH Origination transaction online, you will first have to add your account at the other financial institution. This will result in three micro-deposits being sent to this account for verification purposes.

Log into your account through Online Banking or the Mobile App
Go to the Transfers tab. Select External Transfers
Select Add Account. Enter information for your account at the other financial institution
Once submitted, you will see your new account in a pending status
Three small deposits (between $0.01 and $0.99) will be sent to this account. We will retrieve those deposits from your account later
You will need to confirm that you own this account
Check your account within 1-3 business days by viewing your history to determine the exact amounts of the micro-deposits
Log into your account with CORE
Go to External Transfers and click on the pending account
Confirm the account by entering the three deposit amounts
Once this is done, you are now able to set up external transfers to and from this account
To have money sent to your CORE account, select the Request tab and follow the on-screen instructions
To have money sent to your other financial institution, select the Send tab and follow the on-screen instructions

*service varies by account type

CORE CREDIT UNION SERVICES